Everything you need to know about orders, shipping, jewelry care, returns, and product details.
1. How long does shipping take?
Standard international shipping takes 7–21 business days depending on destination and customs processing.
2. Where do you ship from?
Orders are processed and shipped from our international fulfillment partners depending on product availability.
3. Can I track my order?
Yes, tracking information is sent via email once your order is shipped.
4. Why is my tracking not updating?
Tracking updates may take 2–5 days depending on carrier scanning cycles.
5. Do you offer free shipping?
Free shipping may be available on selected promotions or order thresholds.
6. Can I change my shipping address?
Address changes are possible only before the order is processed.
7. What if my package is delayed?
Delays may occur due to customs or logistics. Please contact support if delay exceeds expected timeframe.
8. Do you ship internationally?
Yes, we ship worldwide to most countries.
9. Are customs fees included?
No, customs duties are determined by your local government and are not included.
10. Can I cancel my order?
Orders can only be canceled before processing begins.
11. What materials are used in your jewelry?
We use alloy metals, natural stones, pearls, and crystal-inspired materials depending on design.
12. Will jewelry fade or tarnish?
Proper care helps maintain shine; avoid water, perfume, and chemicals.
13. Is jewelry suitable for sensitive skin?
Most pieces are hypoallergenic, but sensitivity varies by individual.
14. Do you offer clip-on earrings?
Yes, many designs are available in non-pierced versions.
15. How do I clean jewelry?
Use a soft cloth and store in a dry place after use.
16. Can I return my order?
Returns are accepted within policy guidelines for unused items.
17. What if I receive a damaged item?
Please contact support with photos for replacement assistance.
18. Do you restock products?
Some designs are limited edition and may not be restocked.
19. Do you offer wholesale?
Wholesale inquiries can be submitted via email support.
20. How can I contact support?
Email: service@veralanestudio.shop
